Festive Season Opening Hours 2019
|Monday 23rd December||8:30am – 6.00pm|
|Tuesday 24th December
|8:30am – 4.30pm|
|Wednesday 25th December
|Thursday 26th December
|Friday 27th December||8:30am – 5.00pm|
|Saturday 28th December||8:30am – 12.00pm|
|Sunday 29th December||CLOSED|
|Monday 30th December||8:30am – 5.00pm|
|Tuesday 31st December
(New Years Eve)
|8:30am – 4.30pm|
|Wednesday 1st January
(New Years Day)
|Thursday 2nd January||Business as usual
8:30am – 6pm
In an emergency please phone 000
For all other after-hours medical care please phone:
The National Home Doctor Service – Ph: 13 SICK or 13 7425
The Doctors and staff at Florence Street Family Practice
wish you a safe and happy holiday season!
The Surgery will be closed on Saturday 12th October for a computer upgrade. Please be aware, this will also affect online appointments. We will be back as usual by Monday 14th October. We apologise for the inconvenience.
Just an update, Dr Das at Florence St family practice offers Iron infusions for patients with iron deficiency and Implanon and Mirena IUD insertions and removals. Patients are advised to make an appointment for a consultation to discuss pros and cons prior to any procedure.
January 2019 Happy New Year to all at Florence St Family Practice!
Just reminding you, that a My Health Record will be created for every Australian who has not opted out by 31 January 2019. If you wish to opt out, follow the following link: www.myhealthrecord.gov.au/for-you-your-family/opt-out-my-health-record (you will need a Medicare card and another form of identification e.g. driver’s licence)
Please note: your My Health Record is NOT a complete medical file. Your doctors’ information will NOT be uploaded automatically. It will require your presence at a consultation and your consent for specific information to be uploaded. You can also remove things that have been uploaded if you change your mind later – making it less accurate.
If you wish to learn more about your My Health Record, talk to your doctor or view brochures / fact sheets at: www.myhealthrecord.gov.au/for-healthcare-professionals/howtos/support-your-patients
Thank you to all those who participated in our survey.
Overall Satisfaction with our general practice was 95% (an improvement of 3% since our 2015 survey).
Confidence in your Doctor’s ability was rated at 95%
Respect shown to patients was rated as 96% AND Satisfaction with treatment by reception staff was 94%
On the negative side, while 93% of patients were happy that the doctor allocated enough time for their concerns; only 75% of patients were happy with the waiting times. Please feel free to ask Staff for approximate waiting times upon your arrival. However, please be aware that only estimates can be given and while the doctor may be on time when you ring, it may not be the case by the time you arrive. Also, in consideration for others waiting- please do not squeeze in family members– one appointment per patient is preferred.
Some patients commented about the TV program being repetitive and dull– we are currently conducting a survey and will be reviewing this. Also access to water was requested- as children are tempted to play with water coolers we are unwilling to provide one, however, staff are more than happy to oblige with a glass of water on request.
We also would like to continue to receive feedback on the After Hours service for quality improvement purposes. Please let your doctor know of your experience when you use the service.
Sadly, Dr Helen Vernon will be retiring at the end of September. Florence St Family Practice wishes her all the very best in her retirement.
We would like to reassure you that your records are safe and transferable to any doctor of your choice.
Online appointments are now available for your convenience!!
To book an appointment, follow the link : http://healthengine.com.au/service/FlorenceStFamilyPractice
You can either choose the first available appointment or choose the doctor you wish to book with.
If you can’t see an appointment or wish an urgent appointment, please call the surgery and our friendly staff will assist you.
Florence St Family Practice warmly welcomes Dr Chitra Das to the practice. She brings with her a wealth of experience having practised in rural Victoria for the last 7 years. A mum of two, she has interests in child and adolescent health, mental health, womens health and skin cancer medicine. She works on Mondays, Tuesdays, Wednesdays and Fridays and is on a roster for Saturdays as well. We are excited to have her join our practice and wish her and her family all the best in their transition to Sydney.