January 2019 Happy New Year to all at Florence St Family Practice!

Just reminding you, that a My Health Record will be created for every Australian who has not opted out by 31 January 2019. If you wish to opt out, follow the following link: www.myhealthrecord.gov.au/for-you-your-family/opt-out-my-health-record (you will need a Medicare card and another form of identification e.g. driver’s licence)

Please note: your My Health Record is NOT a complete medical file. Your doctors’ information will NOT be uploaded automatically. It will require your presence at a consultation and your consent for specific information to be uploaded. You can also remove things that have been uploaded if you change your mind later – making it less accurate.

If you wish to learn more about your My Health Record, talk to your doctor or view brochures / fact sheets at: www.myhealthrecord.gov.au/for-healthcare-professionals/howtos/support-your-patients

December 2018

Festive Season Opening Hours 2018
Monday 24th December 8:30am – 4.30pm
Tuesday 25th December (Christmas Day) CLOSED
Wednesday 26th December (Boxing Day) CLOSED
Thursday 27th December 8:30am – 5pm
Friday 28th December 8:30am – 5pm
Saturday 29th December 8:30am – 12pm
Sunday 30th December CLOSED
Monday 31st December 8:30am – 4.30pm
Tuesday 1st January (New Years Day) CLOSED
Wednesday 2nd January Business as usual 8:30am – 6pm
In an emergency please phone 000
For all other after-hours medical care please phone: The National Home Doctor Service
Ph: 13 SICK or 13 7425
Wishing you a safe and happy holiday season!
From all of the Doctors and staff at Florence Street Family Practice

October 2018

Thank you to all those who participated in our survey.

Overall Satisfaction with our general practice was 95% (an improvement of 3% since our 2015 survey).

Confidence in your Doctor’s ability was rated at 95%

Respect shown to patients was rated as 96% AND Satisfaction with treatment by reception staff was 94%

On the negative side, while 93% of patients were happy that the doctor allocated enough time for their concerns; only 75% of patients were happy with the waiting times. Please feel free to ask Staff for approximate waiting times upon your arrival. However, please be aware that only estimates can be given and while the doctor may be on time when you ring, it may not be the case by the time you arrive. Also, in consideration for others waiting- please do not squeeze in family members– one appointment per patient is preferred.

Some patients commented about the TV program being repetitive and dull– we are currently conducting a survey and will be reviewing this. Also access to water was requested- as children are tempted to play with water coolers we are unwilling to provide one, however, staff are more than happy to oblige with a glass of water on request.

We also would like to continue to receive feedback on the After Hours service for quality improvement purposes. Please let your doctor know of your experience when you use the service.

September 2018

Sadly, Dr Helen Vernon will be retiring at the end of September. Florence St Family Practice wishes her all the very best in her retirement.

We would like to reassure you that your records are safe and transferable to any doctor of your choice.

April 2018:


The flu vaccine program this year is slightly more complicated than previous years:

  1. Free flu vaccines to children from 6mths to 5 years. If the child has not had a flu vaccine before then TWO injections are required, one month apart.
  2. Free flu vaccines to people 5 – 65 years if they have a chronic condition such as asthma, diabetes, heart disease or kidney disease or women who are pregnant. Children under 10 may require two vaccines if they have not had the flu vaccine before- the second shot is not free and is $15. All other patients 5 – 65 who do not fit in the above categories can have the flu vaccine at a cost of $15.
  3. Free flu vaccine to people over 65- this is a new more potent vaccine specifically for this age group and is not available in pharmacies.

Also please remember- online appointments are now available for your convenience!! To book an appointment, follow the link : http://healthengine.com.au/service/FlorenceStFamilyPractice


March 2018:

Easter Break Opening Hours:
Good Friday 30th March CLOSED
Easter Saturday 31st March 8:30am-12pm
Easter Sunday 1st April CLOSED
Easter Monday 2nd April CLOSED
Surgery will resume normal operating hours from Tuesday 3rd of April at 8:30am.

Online appointments are now available for your convenience!! To book an appointment, follow the link : http://healthengine.com.au/service/FlorenceStFamilyPractice

In an emergency please phone 000 or for all other after hours’ services please phone Home Care Doctor Services on 13 7425 (SICK).
All of us at Florence Street Family Practice wish you a safe and happy Easter break

Online appointments are now available for your convenience!!

To book an appointment, follow the link : http://healthengine.com.au/service/FlorenceStFamilyPractice
You can either choose the first available appointment or choose the doctor you wish to book with.
If you can’t see an appointment or wish an urgent appointment, please call the surgery and our friendly staff will assist you.

January 2018:

Florence St Family Practice warmly welcomes Dr Chitra Das to the practice. She brings with her a wealth of experience having practised in rural Victoria for the last 7 years. A mum of two, she has interests in child and adolescent health, mental health, womens health and skin cancer medicine. She works on Mondays, Tuesdays, Wednesdays and Fridays and is on a roster for Saturdays as well. We are excited to have her join our practice and wish her and her family all the best in their transition to Sydney.