As of 30th March, 2020 (updated July 2021):

All existing patients of the practice are able to access bulk billed telephone and video consultations with their usual GP instead of coming into the surgery.
Patients simply telephone the practice and book an appointment time for either a telephone or video chat appointment. Your doctor will then either call you or video chat with you at the designated time.
Telephone appointments are suitable for patients who require a repeat prescription, referral or need to discuss their results briefly. Please ensure you register the number that you want the doctor to call, when you make your appointment. Your doctor will then call you at your appointment time.
Video calls are suited to patients who require a longer appointment (20+ minutes) eg: for counselling; or where we need to see the patient to better assess them eg: to see a rash or wound, or if we need to determine how unwell the patient is. Video calls are also recommended for those hard of hearing that need to read lips.
What do I need to make a video call?

A good connection to the internet – if you can watch a video online (e.g. YouTube) you can make a video call
A private, well-lit area where you will not be disturbed during the consultation
One of these:
Google Chrome web browser (recommended) or Firefox web browser on a desktop or laptop (Windows or MacOS), or on an Android tablet
or smartphone or

Safari web browser on an Apple desktop or laptop (MacOS), or iPad or iPhone Web-camera, speakers and microphone (already built into laptops or mobile devices)

Video calls are run through health direct which is a secure and encrypted site- your privacy is protected. You have your own private video room, that only authorised doctors can enter.

The video call is free (except for your internet usage). You don’t use any data while waiting for a doctor to join you.
A video consultation uses less than half of the data you would use while watching a YouTube video in High Definition. That’s about 230 MB on a mobile device, and 450 MB on a PC for a 20 minute call, which is similar to Skype® or FaceTime®.
If you can, connect to a home or work Wi-Fi network to avoid using your mobile data allowance.

To attend a video call appointment click on the link below from your phone or computer 15 min before your appointment time to register and test your video and audio systems

You then enter the clinic’s waiting area online and your doctor will join you when ready. There is no need to create an account. No information you enter is stored.

Click here to download and print the instructions for future use.

If you cannot get your video call up and running, call the surgery and a phone consult will be conducted instead or you may be asked to come in. You can also view the following link for help.

Troubleshooting a video call

Face to face consultations are still required for immunisations, dressings and if the doctor deems it necessary over the phone.
For everyone’s safety we ask that you call for an appointment first, please do not attend without an appointment.
If you have a respiratory illness, you will need to get a covid test and when attending the practice, wear a mask and wait out in the hall to be directed to our isolation area.

Practice policy on video recording

 Our practice does not record telehealth video consultations and does not authorise patients to make their own separate recording of a telehealth video consultation.

Recordings are reserved for exceptional circumstances where it is absolutely clinically necessary. Where a video recording is required, the practice will meet community expectations and legal requirements to protect patient privacy. Exceptional circumstances for making a recording during a telehealth video consultation may include still images- photos (eg a wound or skin lesion) or moving images (eg a tremor, gait abnormality, unusual movement or range of movement) where such images are deemed to have clinical value.

Should a clinical recording be necessary, you (the patient), are asked to provide explicit prior consent and repeat this consent on camera.

Any recordings or images are stored securely in your (the patient’s) health record. The health record is managed, stored and accessed as per the Florence St Family Practice Privacy Policy

Equally, you (the patient) need to be mindful of the doctor’s privacy in relation to video recordings. You (the patient) cannot redistribute any recording in the public domain without the doctor’s consent.